72-hour policy gains ground in first year

Date Posted: July 19th, 2017 12:23 PM

The campaign to streamline the government’s systems and procedures has gained ground in the labor department, with about 4.566 million workers and establishments served nationwide a year after it was launched.


Labor Secretary Silvestre H. Bello III said the services rendered were within six to 72 hours, a marked improvement from the previous five days to two weeks processing or response time.


“This improvement which was implemented by the DOLE across all its agencies is in support to President Duterte’s directive to cut red tape and complete government transactions within 72 hours,” Bello said.


The labor chief noted that of the total number of those served under its 72-hour policy, 3.347 million or 73 percent were provided with service in less than 24 hours.


“The streamlining of the department’s key frontline services is part of the overall effort to hasten delivery of services to the public at the least possible cost while ensuring ease in transacting business and providing quality service at all times,” he said.


The key services covered by the 72-hour policy implemented by the DOLE regional offices include the registration of workers’ association; registration of union/independent union; registration of collective bargaining agreement; issuance of working child permit; and issuance of no pending case certificate.


Also included are the accreditation of occupational safety and health practitioner; issuance of alien employment permit; issuance of private employment agency license; issuance of permit to conduct job fair; issuance of authority to recruit outside registered business address; and approval of construction safety and health program.


Meanwhile, key services covered by the 72-hour policy implemented by the Attached Agencies are the hiring and placement of government-hired workers; registration/accreditation of principals/employers; issuance of job fair authority; membership registration process (Balik Manggagawa); and membership verification process.


Other frontline services covered by the policy are repatriation and post-repatriation assistance; Skills for Employment Program; seafarers upgrading program process; issuance of board certificate; processing of petitions for change in status; registration of new passers and issuance of PRC identification card; and processing and issuance of duplicate certificate of registration.


Bello said that to sustain the gains achieved in the implementation of the 72-hour policy, various interventions were also being put into place.


“Among these interventions include the presence of a 24/7 hotline service, or the DOLE Hotline 1349; availability of the checklist of requirements and required forms online and on the agency’s website; enhancement of online systems and processes; and continuous review and improvement of the enrolled processes,” he added.


END/Tim Laderas

Created Oct 19th 2017, 15:57


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